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Instar UK Ltd: Terms and Conditions | Legal information

The Legal Bit

Company registration details

InStar UK Limited is a UK based company with its Head Offices at: Holland House Valley Way Rockingham Road Market Harborough LE16 7PS United Kingdom

InStar UK Limited’s warehouse address is: 80 Heathrow West Business Park, Langley Berkshire SL3 8XP

All deliveries and collections must be booked in advance.

InStar UK Limited’s Registered Office is: 2nd Floor Gadd House Arcadia Avenue London N3 2JU

Registered in England Registered Number – 04242839,  VAT Number – GB 776220819

UK EORI Number is GB 776220819000.

We can be e-mailed at: telephoned on +44 (0)1858 456949 or

Faxed on +44 (0)1858 2807770 calls may be recorded or monitored.

Use and Copyright of Logos

InStar and the InStar logo are trademarks of InStar UK Limited.

PROTHERM and QUANTUM insulation are trademarks of Radmat Building Products Limited. All rights reserved. The logos and company names we use on this site are the property of their respective owners. Any disputes regarding their use should be directed to

Governing law

This site is governed by the laws of United Kingdom and the country in which the user resides, any dispute or action arising out of this site shall be determined in accordance with such laws.

Data Protection  
InStar UK Limited will never share, sell or rent individual personal information with anyone without advance permission or ordered to do so by a Court of Law. Any details submitted to InStar UK Limited are only available to employees of InStar UK Limited for purposes of contacting and/or sending information based upon a request, and to contracted service providers for purposes of providing services relating to our communications.

Privacy Policy – GDPR Statement

InStar UK Limited is committed to protecting your personal data and we want you to understand the choices and control you have over your information.

The new General Data Protection Regulations (GDPR) comes into force on 25th May 2018.  Some of the changes in how data is stored / processed are highlighted below:

· GDPR: On 25th May 2018, the European data protection law known as the General Data Protection Regulation (GDPR) takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals.

· Transparency:  We’ve provided additional details about the information we collect and how we use that information.  We’ve also explained your choices and the control you have over your information.

· Functionality:  We may provide you with the ability to access and request correction or deletion of your personal information.

We hold various data on your organisation which may include:-

· Business Name/Address

· Business Contacts

· Various Telephone numbers and Email addresses supplied by yourself

· VAT and company registration number

· Bank Account details

The information we hold is only used for the purposes of trading and communicating with you and is stored physically in locked storage at our head office or digitally on our secured server. InStar UK Limited have never and will never pass your personal data on to a third party without your permission.


We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.

Terms and Conditions

1. General:

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the bottom) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2. Privacy Policy:

InStar UK Ltd takes your privacy and the security of your personal information very seriously. We collect personal information in order to supply you with the goods you have ordered. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on our database.  We will use this data to fulfil our agreement with you.

3. What Personal Information Is Collected?

We collect information in two main ways.

• Information you provide us with on our ‘Contact Us’ form will be used to communicate with you as requested. Your details will remain on our database.
• If you have given us permission to send you future marketing material via post or e-mail, your details will be retained on our database. You may view/amend/opt out at any time.
• We never sell / share your personal data with third parties.

4. Security:

All information is sent and received using the latest in secure using an encrypted SSL connection. If you have further question regarding our security protocol and procedures please do not hesitate to us. A customer advisor will be pleased to go through and explain how it all works.

5. Intellectual Property Rights:

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited. Permission is granted to electronically copy, and to print in hard copy, portions of our website for the sole purpose of information, technical data and placing an order with us.

6. Prices & Payment:

The price of goods will be that agreed by both parties which will form part of the contract between Instar and the Buyer and will be stated on the purchase order. If the price stated on the purchase order is different to that agreed then Instar will request a revision of the purchase order prior to dispatch.

7. Delivery Policy:

If the purchaser refuses delivery or has no representative present to sign and receive the goods then Instar reserves the right to return the goods to base and charge the purchaser for aborted delivery costs. The company shall not be responsible for any delay, loss or damage by matters completely beyond their control including but not limited to Acts of God, foreign hostilities, war, government action, strikes or unavoidable accident.

8. Ownership of goods:

All goods will remain the property of Instar until the price of the goods has been paid in full i.e. cleared funds. Risk in the goods will pass to the Buyer from the date of delivery.

9. Terms of Payment:

Terms of payment will be as agreed at the point of sale.

10. Complaints:

If you have any complaints please do not hesitate to contact us to resolve the issues immediately.

11. Disclaimer:

InStar UK Ltd has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, we take no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Owing to our strategy of continuous development and improvement and possible changes to our suppliers the pictorial content of this web site may not accurately depict the goods on offer. Any alternative goods supplies will be equal or better than shown. We shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website. All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. We make no representation or will not be held liable for any action placed upon the website by individuals from other locations. We assume no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website therefore we will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site. We also prohibit all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party’s web site without our prior written consent.

12. Interpretation:

In these terms and conditions the following expressions will have the following meanings:

• Buyer: the person(s), firm or company (including a consumer)  whose order for the goods is accepted by Instar
• Contract: any contract between Instar and the buyer for the sale and purchase of the goods or supply of services.
• Goods: any Goods which Instar supplies to the buyer
• Services: any Services which Instar provides to the buyer.
• Terms & Conditions: the standard terms and conditions of sale set out in this document together with any special terms agreed in writing between the Buyer and InStar.
These terms do not affect your statutory rights. 

Updated DEC 2020